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1. How to make an order?

Order can be done:
•      through e-shop www.protiens.lv
•      by phone (I-V: 9:00-18:00): +371 2 6598295
•      by e-mail info@protiens.lv

In the „TIENS Products” folder any product can be added to the cart just by clicking “add to the cart”. To continue order process and to confirm the wholesale prices is needed to input the TIENS card number (8 digits) registered at www.protiens.lv. If there are no TIENS card, or the TIENS card is not registered at www.protiens.lv, it will be suggested:
•  to obtain card now.
Mandatory in the questionnaire's respective field should be inputted the TIENS card number of the person who informed you about this site. TIENS card will be added to the cart. TIENS card price is 9,99 Euro including 21% of VAT. Make a payment. The card number will be send by e-mail immediately after receiving a payment, than card will be delivered together with order or send by post.
•  shopping without a card.
In that case all products will be added to the cart with retail prices.

Please check that information is correct, like Name, Surname, delivery address, expected delivery date and time, e-mail address and mobile phone number.

As soon as the order been submitted on the provided e-mail address will be sent an invoice. An invoice should be paid within 5 working days. If within 5 working days an invoice is not settled it will we be cancelled automatically.

If by any reason some products will not be available www.protiens.lv will contact the customer and offer to replace the missing product with another one. Otherwise, www.protiens.lv will return money back of the missing product to the customer by transferring money to the bank account.

2. How to get TIENS card?

TIENS card not just saves Your money on the products prices and delivery costs but also makes possible to have a passive income from the building international net of customers and business partners.

The applicant for the TIENS card must be of age 18+ . To make a TIENS card go to the folder “TIENS card” or while adding product to the cart. Fill all the fields, including the field with TIENS card number of the person who informed about this site.
The TIENS card will be added to the cart. The TIENS card price is 9,99 Euro including 21% of VAT. Make a payment. The card number will be send by e-mail immediately after receiving a payment, than card will be delivered together with order or send by post.

Data protection : The applicant's data will be passed to the TIENS company. The applicant's data will be stored and used in accordance with the Data Protection Act of the Latvian Republic “ Fizisko personu datu aizsardzības likums” („LV”, 123/124 (2034/2035)) dated 20.04.2000. www.protiens.lv and TIENS will not share this information to the third parties.

3. What are the delivery costs and conditions?

Delivery will be done within 2 working days counting from the date when money reached PROJEKTORS Ltd bank account.
Delivery costs:
- within Latvia 4,29 Euro, including 21% VAT;
- within Lithuania and Estonia 10,39 Euro, including 21%VAT.

Already paid order can be collected from warehouse free of charge. Please fix collection date and time first by e-mail info@protiens.lv or by  phone +371 2 659 82 95 (I-V 9:00-18:00):
- in Latvia, Riga, Avotu street 2. Please agree up-on collection date and time in advance , phone: +371 2 659 82 95;
- in Lithuania , Vilnius , Kalvariju str. 2-25. Please agree up-on collection date and time in advance , phone: +371 2 659 82 95.

If delivery address is outside Latvia, Lithuania and Estonia the representative of www.protiens.lv will contact you in order to suggest the best way to get an order.

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